Northwest MINI
3901 20th St E, Tacoma WA 98424 • Toll Free: (877) 271-3180 • Service: 253.517.2600
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Kelley F., Port Orchard, WA Jun 14, 2013
  •   5.0
    "Jonny was a stellar sales rep. Has followed through with all my questions after and prior to the sale. I traveled all the way to Tacoma WA from Portland because of his outstanding customer support."   –   Corey S., Portland, OR Jun 14, 2013
  •   5.0
      –   Aishah Y., Newcastle, WA Jun 12, 2013
  •   5.0
    "Everyone one we met had smiles on there faces, were very helpful and informative."   –   Marnie E., Bellevue, WA Jun 9, 2013
  •   5.0
    "It makes me smile every time I drive it!"   –   Allan H., Puyallup, WA Jun 8, 2013
  •   5.0
    "You are wonderful, Terry!"   –   Natalia F., Burien, WA Jun 6, 2013
  •   5.0
      –   Michael T., Seattle, WA Jun 6, 2013
  •   5.0
    "Love the car, very happy with the sales advisor"   –   Dag B., Woodinville, WA Jun 2, 2013
  •   5.0
      –   Tracy G., Seattle, WA May 31, 2013
  •   5.0
      –   MINI Owner, Seattle, WA May 31, 2013
  •   5.0
    "I did not think much at first until I looked at it more closely. Then the test drive my only regret was not pursueing the the top of the line. Awesome ride!!"   –   Matthew A., Puyallup, WA May 31, 2013
  •   5.0
      –   Tina H., Auburn, WA May 28, 2013
  •   5.0
      –   Bobby T., Issaquah, WA May 28, 2013
  •   5.0
      –   Randy D., Lacey, WA May 28, 2013
  •   5.0
      –   Robert C., Anchorage, AK May 27, 2013
  •   5.0
      –   Mitchell H., Kent, WA May 26, 2013
  •   5.0
      –   Jaclyn B., Puyallup, WA May 24, 2013
  •   5.0
    "Everything was so easy!"   –   Marla C., Tacoma, WA May 23, 2013
  •   5.0
      –   Marissa M., Maple Valley, WA May 23, 2013
  •   5.0
      –   Erin G., Meeker, CO May 23, 2013
  •   5.0
    "Terry was really honest, helpful and patient. Eddie too"   –   Elizabeth D., Sammamish, WA May 22, 2013
  •   5.0
      –   Walter N., Sandpoint, ID May 22, 2013
  •   5.0
      –   Gillian G., Seattle, WA May 21, 2013
  •   5.0
    "Terry is a great salesman a real breath of fresh air. Extremely knowledgeable and helpful; a salesman that you can actually trust to be looking out for the customer's interests."   –   Gregg G., Tacoma, WA May 20, 2013
  •   4.0
      –   Marty B., Tacoma, WA May 13, 2013
  •   4.0
    "We bought a Mini Roadster S and Brad Davis was great. When shipped to our location in Hawaii, the vehicle did not have the temporary license included so we had to drive around hoping that we would not get pulled over for not being licensed."   –   Scott R., BELLEVUE, WA May 12, 2013
  •   5.0
    "Steve is an excellent salesman! We enjoyed our experience since Steve made it very easy."   –   Lia M., Bellevue, WA May 12, 2013
  •   4.0
      –   Kathy C., Gig Harbor, WA May 10, 2013
  •   4.5
    "love this vehichle"   –   Michelle R., Moses Lake, WA May 9, 2013
  •   5.0
    "Mark S is awesome , he allway's give you a 100 percent"   –   Michael L., North Bend, WA May 8, 2013
  •   5.0
      –   Craig M., Shelton, WA May 8, 2013
  •   3.5
      –   David C., Seattle, WA May 8, 2013
  •   5.0
    "Terri soumis was great to work with and made it fun thanks a lot love my mini"   –   Donna A., Lacey, WA May 8, 2013
  •   5.0
      –   Mark and Berta S., Port Orchard, WA May 7, 2013
  •   5.0
      –   Lorna R., Puyallup, WA May 7, 2013
  •   5.0
      –   Laura T., Seattle, WA May 7, 2013
  •   5.0
    "Tim Fletcher was a pleasure to work with and made our purchase of our first Mini a great experience! We were able to agree to good terms and Tim was super helpful in giving us an overview of our new Mini."   –   Rick R., Issaquah, WA May 7, 2013
  •   5.0
      –   Rebecca F., Tacoma, WA May 7, 2013
  •   5.0
      –   James R., Gig Harbor, WA May 6, 2013
  •   5.0
      –   Randy D., Lacey, WA May 5, 2013
  •   5.0
      –   Spencer F., Poulsbo, WA May 4, 2013
  •   5.0
    "Will was a perfect fit for our shopping style. He was informative, friendly, and casual. We drove out with the perfect Mini for us."   –   John W., Sammamish, WA May 2, 2013
  •   5.0
      –   Heather S., Seattle, WA Apr 30, 2013
  •   4.5
      –   James S., Lacey, WA Apr 29, 2013
  •   5.0
      –   Annette W., Tumwater, WA Apr 28, 2013
  •   5.0
      –   Jill Y., Puyallup, WA Apr 26, 2013
  •   5.0
    "Great service - salesman very knowledgable and accommodating."   –   Pamela L., Poulsbo, WA Apr 26, 2013
  •   5.0
    "John was amazing, very cordial and prompt to answer all my questions. He did all he could to make a deal with me."   –   Luciana C., Redmond, WA Apr 25, 2013
  •   5.0
      –   Lindsey K., Tacoma, WA Apr 25, 2013
  •   5.0
      –   Michael S., Auburn, WA Apr 23, 2013
  •   5.0
      –   Erika G., Gig Harbor, WA Apr 23, 2013
  •   5.0
    "Terry made this an EXCEPTIONAL experience! - EVERYONE at NWMini is so friendly and strive to make a car buying experience a pleasant one. This is a welcomed change from the previous Sales Manager!"   –   Neil A., Burien, WA Apr 22, 2013
  •   4.5
    "The initial visit set the tone for what was a good experience. In my opinion the mini website does your staff a disservice. Specifically the major options for each car were not at all clear. I understand the issue with so many variables on options, but to at least have the major ones noted would be helpful. I did not realise that "my" car was already in your showroom as the website did not appear to list the main significant options I was looking for."   –   Murray R., Onalaska, WA Apr 22, 2013
  •   5.0
      –   Carol F., Tumwater, WA Apr 20, 2013
  •   5.0
    "This is my 2nd Mini and I only trust them to NW Mini."   –   Samantha S., Spanaway, WA Apr 20, 2013
  •   5.0
      –   Timothy P., Lake Tapps, WA Apr 20, 2013
  •   5.0
      –   Kyle C., Puyallup, WA Apr 19, 2013
  •   5.0
      –   Misty M., Lacey, WA Apr 15, 2013
  •   5.0
      –   Rodhney T., Grapeview, WA Apr 14, 2013
  •   5.0
    "Truly wonderful car buying experience from start to finish. Our sales staff listened to our wants and needs and guided us to the Mini SCoupe we were looking for."   –   Sean H., Olympia, WA Apr 11, 2013
  •   5.0
      –   Jenifer J., Marysville, WA Apr 10, 2013
  •   5.0
    "Terry was terrific and is was great to spend time with Brad as well. Brad sold us our first Minis."   –   Kevin (Casey) W., Olympia, WA Apr 9, 2013
  •   3.0
      –   Michelle K., University Place, WA Apr 7, 2013
  •   5.0
      –   Cindy D., Manchester, WA Apr 7, 2013
  •   5.0
      –   Gordon L., Shelton, WA Apr 4, 2013
  •   5.0
      –   Heidi D., Seattle, WA Apr 3, 2013
  •   5.0
    "Terry was the ultimate professional and very helpful while I built my own MINI."   –   Gisele J., Renton, WA Apr 2, 2013
  •   5.0
      –   Michael T., Puyallup, WA Apr 2, 2013
  •   5.0
      –   Michael D., Hope, ID Apr 2, 2013
  •   5.0
      –   Dianne G., Issaquah, WA Apr 2, 2013
  •   5.0
      –   Patricia C., McMinnville, OR Apr 2, 2013
  •   5.0
      –   Anne B., Tacoma, WA Apr 1, 2013
  •   5.0
    "Mark was beyond patient with me as I narrowed my choices down and weighed all my options. I just love my new Kite Blue Cooper. I've waited a long time for her! NW MINI is a great no pressure and knowledgeable dealer."   –   Judy H., Dupont, WA Apr 1, 2013
  •   4.5
      –   Pooja P., Kirkland, WA Apr 1, 2013
  •   5.0
      –   David T., Tacoma, WA Apr 1, 2013
  •   5.0
      –   Olivia T., Maple Valley, WA Apr 1, 2013
  •   5.0
      –   William S., Kent, WA Apr 1, 2013
  •   5.0
      –   Larry S., Olympia, WA Apr 1, 2013
  •   5.0
      –   Nolan G., Kirkland, WA Apr 1, 2013
  •   5.0
    "hands down, the best car shopping experience i have had"   –   David D., Seattle, WA Apr 1, 2013
  •   5.0
      –   John S., SPOKANE, WA Mar 31, 2013
  •   4.5
      –   Robert L., Richland, WA Mar 30, 2013
  •   4.0
      –   Morris C., Burien, WA Mar 28, 2013
  •   5.0
    "This was an excellent purchasing experience. Will Sheen and Diane Steeves were very friendly and knowledgeable, and the entire process was straightforward and efficient. Highly recommended!"   –   Ken W., Tacoma, WA Mar 28, 2013
  •   5.0
      –   Richard J., Maple Valley, WA Mar 27, 2013
  •   3.5
    "I would have bought the car earlier, but felt like the "game" of how much for the trade was a bit much. I found other cars locally, one dealership that offered more on my trade and less on the purchase price. They would have gotten the car from NW mini. Eventually it all worked out but was a huge and unnecessary time suck"   –   MINI Owner, Bellevue, WA Mar 27, 2013
  •   5.0
      –   Chad M., Auburn, WA Mar 27, 2013
  •   5.0
      –   MINI Owner, Fife, WA Mar 27, 2013
  •   5.0
    "My Sales Advisor, Robert Caster, was exceptional in his professionalism, product knowledge, and willingness to ensure that I was completely satisfied with my new car and the buying experience."   –   Mike P., Oak Harbor, WA Mar 22, 2013
Service Rating 4.8
  •   5.0
      –   Rick B., Olympia, WA Jun 14, 2013
  •   5.0
      –   Sandy G., Renton, WA Jun 14, 2013
  •   4.0
      –   Clark C., Lacey, WA Jun 14, 2013
  •   2.5
    "I was not informed that my vehicle was ready for collection and called 3 times over a 4 hour period to check on its status but was simply put through to a voicemail, and nobody called back. Finally, I got a call back the following day after I called for a 4th time to tell me it had been ready for a while. It was extremely frustrating to not be able to reach the service advisor and to not have calls returned. I'm not blaming the service advisor (who was very helpful and polite) - just that it seems to be a flaw in your process that nobody other than the service advisor can tell the customer the status of the work on their car."   –   MINI Owner, Des Moines, WA Jun 14, 2013
  •   5.0
      –   Gerald K., FOX ISLAND, WA Jun 13, 2013
  •   5.0
    "Graham provided exceptional service as always. He goes above and beyond to make sure your service experience is gratifying."   –   Aaron A., Puyallup, WA Jun 13, 2013
  •   4.0
    "My first service of a 2009 Mini purchased at NWMini last fall. Live in the TriCities. Scheduling with web site went well but I didn't recieve a email confirmation so I called to verify. NWMini person I talked to (Dakota??) was great. Had to call back to change time she was great again. Graham was also great. Service identified a torn CV boot but part was not in stock so will return for that work. Overall a very positive experience."   –   Rick G., Richland, WA Jun 13, 2013
  •   5.0
      –   Deanna R., Tacoma, WA Jun 13, 2013
  •   5.0
    "Great service! Fantastic waiting area with very pleasant staff."   –   Kathleen D., Priest River, ID Jun 12, 2013
  •   5.0
    "Sent from my iPadOh my gosh, such tremendous service. Not only did I receive great service,with my car cleaned up like new inside and out,but I was introduced to the men and women who are involved in the care of my car. I really appreciate the detailers who spruced up my car,Crystal who moved around and showed me products and explained the use of some of them (who by the way works on her own cars) and of course the marvelous men managing and working int he service dept. Loved their sense of humor. Crazy over my new mini and feel equally great about Northwest Mini in Fife who will be taking care of my car!, Ann d"   –   Anne D., Port Orchard, WA Jun 10, 2013
  •   5.0
      –   Michelle B., Federal Way, WA Jun 10, 2013
  •   5.0
      –   Julie D., Olympia, WA Jun 10, 2013
  •   4.5
      –   Pete E., Bellevue, WA Jun 10, 2013
  •   5.0
      –   David R., University Place, WA Jun 10, 2013
  •   4.5
      –   Anna B., Puyallup, WA Jun 9, 2013
  •   5.0
    "Service was very comprehensive and the car was returned very clean"   –   Kenneth W., Auburn, WA Jun 9, 2013
  •   5.0
      –   Jennifer D., Puyallup, WA Jun 9, 2013
  •   5.0
      –   Melissa J., Poulsbo, WA Jun 9, 2013
  •   5.0
      –   Karen J P., Olympia, WA Jun 9, 2013
  •   4.0
    "Rental car was not ready at the time of drop off. (1st service within last 2 weeks.)"   –   Julie & Franklin F., Auburn, WA Jun 7, 2013
  •   4.5
      –   Joseph H., Tacoma, WA Jun 7, 2013
  •   4.5
      –   Josephine G., Kent, WA Jun 7, 2013
  •   4.5
      –   Richard P., Poulsbo, WA Jun 6, 2013
  •   5.0
      –   Karl S., Enumclaw, WA Jun 6, 2013
  •   5.0
    "Great service and polite employees!"   –   Siona C., Renton, WA Jun 6, 2013
  •   5.0
      –   Stanton B., Graham, WA Jun 6, 2013
  •   5.0
      –   Ronald H., Lakewood, WA Jun 6, 2013
  •   5.0
    "Turn around was very quick and service from advisor was great."   –   Joyce H., Bremerton, WA Jun 5, 2013
  •   5.0
    "As usual, every thing was great!"   –   Ray K., Bainbridge Island, WA Jun 5, 2013
  •   5.0
    "Graham, our service manager, is the best, period."   –   Steve L., Bonney Lake, WA Jun 5, 2013
  •   5.0
    "It is always great service. Everyone is so pleasant"   –   Mary K., University Place, WA Jun 4, 2013
  •   5.0
      –   Brenda C., Walla Walla, WA Jun 3, 2013
  •   5.0
      –   Virginia H., KENT, WA Jun 3, 2013
  •   5.0
      –   Joseph D., Fife, WA Jun 3, 2013
  •   5.0
      –   Pamela M., Olympia, WA Jun 1, 2013
  •   4.5
      –   William A., Des Moines, WA Jun 1, 2013
  •   5.0
      –   Arlissa W., Puyallup, WA Jun 1, 2013
  •   5.0
    "Northwest Mini always provides exceptional service. They were professional, reliable and efficient. I will continue to make the drive to NW Mini even though there are other options closer to home"   –   MINI Owner, Kirkland, WA May 31, 2013
  •   5.0
      –   Valerie S., Gig Harbor, WA May 31, 2013
  •   5.0
      –   Katie W., Silverdale, WA May 31, 2013
  •   5.0
      –   Albert C., Lacey, WA May 30, 2013
  •   5.0
    "Bert took very good care of me and my machine, addressing all service items and got me on my way faster than expected."   –   John P., Issaquah, WA May 30, 2013
  •   4.5
    "After a brief moment of uncertainty when we were told that we were not on the service schedule for the day, we were reassured and everything went quite well. Excellent service and a very thourough wash!"   –   Jerry C., Clarkston, WA May 30, 2013
  •   3.5
      –   Vincent S., Bremerton, WA May 29, 2013
  •   5.0
      –   Patricia O., Seattle, WA May 28, 2013
  •   5.0
      –   Milton H., Fircrest, WA May 27, 2013
  •   4.5
      –   Mary A., Ritzville, WA May 27, 2013
  •   4.5
      –   Joseph T., Gig Harbor, WA May 27, 2013
  •   5.0
      –   Marty B., Tacoma, WA May 27, 2013
  •   2.5
    "got my car back there was a piece missing from the light and grease on the front of my car around the light"   –   Lori E., Orting, WA May 26, 2013
  •   2.5
    "I live an hour away from the dealership and have to take time off work to get my car serviced. I knew this when I purchased the car but I do expect service to be complete. Both times I've had work done on the car, the staff did not reset electronic indicators related to service needed. The first time I just put up with incorrect information but the second time I had to drive back just to have controls reset. I didn't appreciate it."   –   Sherry W., Olympia, WA May 26, 2013
  •   5.0
      –   Betty Lou S., Gig Harbor, WA May 25, 2013
  •   5.0
    "Graham was wonderful and very helpful."   –   Pamela M., Olympia, WA May 25, 2013
  •   4.5
      –   Alicia M., Puyallup, WA May 25, 2013
  •   5.0
      –   Kenneth B., Spanaway, WA May 25, 2013
  •   5.0
      –   Tiffani D., Wenatchee, WA May 25, 2013
  •   5.0
      –   Robert S., Tacoma, WA May 24, 2013
  •   5.0
      –   Shauna M., Federal Way, WA May 23, 2013
  •   4.5
      –   Maureen C., Selah, WA May 23, 2013
  •   5.0
      –   Emily B., Napavine, WA May 23, 2013
  •   5.0
      –   Christine R., Lake Tapps, WA May 23, 2013
  •   4.5
    "Great service. However, I had an appointment and someone who thought they did but actually didn't was helped before me. Really, nice and friendly staff. I understand that they were trying to be accommodating to the lady who was much more vocal than I was about getting helped."   –   MINI Owner, Tacoma, WA May 23, 2013
  •   4.5
      –   Colleen C., Tacoma, WA May 23, 2013
  •   5.0
      –   Mathias K., Lakewood, WA May 23, 2013
  •   5.0
      –   Judith C., Renton, WA May 22, 2013
  •   5.0
      –   Brandi S., Mount Vernon, WA May 21, 2013
  •   5.0
    "i was happy with service in ca but the dealer in wa is even better good job mini"   –   Robert N., Lacey, WA May 21, 2013
  •   5.0
      –   Jennifer S., Dupont, WA May 21, 2013
  •   5.0
    "Graham, Bert, Steve and all the guys in the Service Department are the best!"   –   MINI Owner, Tacoma, WA May 21, 2013
  •   5.0
      –   David S., Olympia, WA May 20, 2013
  •   4.5
      –   Gisele J., Renton, WA May 20, 2013
  •   5.0
    "I have always received the very best service when I take my car in for its annual check. The staff is friendly and helpful and very upbeat."   –   Drusilla M., Orting, WA May 20, 2013
  •   5.0
      –   Mary S., Tacoma, WA May 20, 2013
  •   5.0
    "Burt was great"   –   John M., Federal Way, WA May 19, 2013
  •   5.0
    "Burt is the best and the staff is so nice!"   –   Kerry M., Tacoma, WA May 19, 2013
  •   5.0
      –   Alma S., Poulsbo, WA May 19, 2013
  •   5.0
      –   Anel N., Auburn, WA May 19, 2013
  •   5.0
      –   Rochelle H., Tacoma, WA May 18, 2013
  •   5.0
      –   April G., Olympia, WA May 18, 2013
  •   5.0
      –   Amie K., Olympia, WA May 18, 2013
  •   5.0
    "Overall exceptional service, as always!"   –   Crystal C., Port Orchard, WA May 17, 2013
  •   4.0
      –   Morris C., Burien, WA May 17, 2013
  •   4.0
      –   Keith S., Puyallup, WA May 17, 2013
  •   5.0
      –   Brett A., Poulsbo, WA May 16, 2013
  •   5.0
    "Disappointed in having an expensive oil leak on a car less than 2 years old"   –   Douglas R., Roy, WA May 16, 2013
  •   5.0
      –   Bruce S., Enumclaw, WA May 16, 2013
  •   5.0
      –   Lindsey K., Tacoma, WA May 16, 2013
  •   5.0
      –   Danny D., Auburn, WA May 16, 2013
  •   3.0
    "Upon entering, I was greeted but not made to feel especially welcome, rather it was indicated to me to wait standing until I was called over after the service rep finished his paperwork from the last customer. My car was in service for 2.5 hours before I was told the needed part wasn't available and I could reschedule or they'd call Enterprise for a rental car. When I picked up the car and was driving off the lot, I tested the repair (squealing driver's side window), it still squealed, except louder. I did a u-turn, service rep took it back and put lubricant on the black seal on the door frame. Now, noise is gone, but I hear a slight whistle of air when I drive at freeway speeds. Finally, I'm currently going through a dispute with Enterprise as they say I returned the rental with scratches on the front fender and I did not do anything to put the scratches there (only drove the rental home and back). I realize I must work this out with Enterprise, however, when I called and emailed the service rep on a Thursday afternoon (after a brief conversation about it the night before) to discuss why I was upset about being in this predicament (in the context of the dealership's part in it), he did not get back to me until the following Tuesday, and only after I sent an email to the service manager. Eventually, I spoke with the service manager and was able to voice my frustrations. Also, when I booked the service appointment, I called and left a day/time request on voicemail because it was after hours, but nobody called me back to confirm (I asked for a 12 pm, they booked me at 12:20 but I was never informed if I even had an appointment that day. I had to call back again to ask."   –   Laura Z., Burien, WA May 13, 2013
  •   4.0
      –   Scott G., Ravensdale, WA May 13, 2013
  •   4.5
      –   Donald G., Great Falls, MT May 9, 2013
  •   5.0
      –   Matthew C., Issaquah, WA May 9, 2013
  •   5.0
      –   Michael W., Roy, WA May 9, 2013
  •   4.0
      –   Jerry J., Arlington, WA May 7, 2013
  •   2.0
    "The service was done incorrectly which required multiple trips. Service was rude and the service advisor made me feel as though I was the bad guy. Effort was made by Kim, Dustin and Steve to make up for the poor service."   –   Kristine A., Poulsbo, WA May 7, 2013
  •   5.0
      –   James S., Gig Harbor, WA May 7, 2013
  •   5.0
    "Always fast friendly service"   –   Martin H., Snoqualmie, WA May 7, 2013
  •   5.0
      –   Brett W., Bremerton, WA May 6, 2013
  •   5.0
      –   Rebecca F., Tacoma, WA May 6, 2013
  •   5.0
      –   Rebecca F., Tacoma, WA May 6, 2013
  •   5.0
    "Graham was such a professional and courteous person I have ever dealt with."   –   Misuk K., Tacoma, WA May 6, 2013
  •   5.0
      –   Susan R., Lake Tapps, WA May 5, 2013
  •   4.5
      –   Dawn W., Maple Valley, WA May 5, 2013
  •   5.0
      –   Herb K., Issaquah, WA May 5, 2013
  •   4.5
      –   Sonny L., Tacoma, WA May 5, 2013
  •   5.0
      –   Suki B., Auburn, WA May 5, 2013
  •   5.0
      –   Delane P., Joint Base Lewis McChord, WA May 5, 2013
  •   5.0
      –   David M., Port Angeles, WA May 4, 2013
  •   4.0
      –   Kimberly T., Burien, WA May 4, 2013
  •   5.0
      –   Bree S., Bremerton, WA May 3, 2013
  •   4.0
      –   Deidre M., BUCKLEY, WA May 3, 2013
  •   2.5
    "Seemed to be very slow, this am it was a Saturday and only one service rep, he was running all over, and he did apologies for the wait, I think you need to add more staff on the weekend! It took over 3 to get done, I must say at least they washed and vac'd it"   –   Robert S., Cle Elum, WA May 3, 2013
  •   5.0
    "Outstanding! May we clone Graham's customer service?"   –   Karen H., Tacoma, WA May 2, 2013
  •   4.0
      –   Sandra G., Orting, WA May 2, 2013
  •   5.0
      –   Scott P., Bellevue, WA Apr 30, 2013
  •   5.0
      –   Cory F., Puyallup, WA Apr 30, 2013
  •   5.0
      –   Gayle M., Federal Way, WA Apr 29, 2013
  •   4.5
      –   Richard S., Issaquah, WA Apr 29, 2013
  •   5.0
    "All staff treated me respectfully, and made sure all my needs were met in a timely manner."   –   Drake R., TACOMA, WA Apr 29, 2013
  •   3.5
      –   Erin G., Silverdale, WA Apr 29, 2013
  •   3.5
      –   Mark B., Burien, WA Apr 28, 2013
  •   5.0
    "Service manager in Tacoma is great, also has a fun personality. I love my mini!"   –   Tiffany C., Snoqualmie, WA Apr 28, 2013
  •   5.0
      –   Joshua A., University Place, WA Apr 28, 2013
  •   5.0
    "Fast, complete, well-done."   –   Thomas M., Lake Tapps, WA Apr 28, 2013
  •   5.0
      –   Alexandria K., Gig Harbor, WA Apr 27, 2013
  •   4.5
      –   John R., Tenino, WA Apr 27, 2013
  •   5.0
      –   Jason M., Tacoma, WA Apr 27, 2013
  •   5.0
      –   Shannon L., Covington, WA Apr 26, 2013
  •   5.0
      –   Karissa B., Oak Harbor, WA Apr 26, 2013
  •   5.0
    "It was super duper great."   –   Kim A., Olympia, WA Apr 26, 2013
  •   4.0
      –   Kenneth H., Bremerton, WA Apr 25, 2013
  •   5.0
      –   Dennis M., Kennewick, WA Apr 25, 2013
  •   4.0
      –   Scott S., Kent, WA Apr 25, 2013
  •   5.0
    "As with every other interaction with NW Mini, we were well taken care and I felt valued as a customer. Great service from Graham and Brad! My only comment would be with the recorded greeting on the phone message when calling the Service Department. It seems like it is already playing before you are connected to it. Not a big deal, but with everything else at NW Mini at such a high level. It doesn't match up with the rest."   –   Raymond G., Olympia, WA Apr 25, 2013
  •   4.5
      –   Ronald W., Edgewood, WA Apr 25, 2013
  •   4.5
      –   Juan B., Covington, WA Apr 23, 2013
  •   4.0
      –   John M., Gig Harbor, WA Apr 23, 2013
  •   5.0
      –   Suzanne G., Tacoma, WA Apr 22, 2013
  •   5.0
      –   Jason S., Everett, WA Apr 22, 2013
  •   5.0
    "Great job of taking very good care of my car and me!"   –   Bill S., Vancouver, WA Apr 22, 2013
  •   5.0
      –   Philip C., Sumner, WA Apr 21, 2013
  •   5.0
      –   John A., Aberdeen, WA Apr 21, 2013
  •   5.0
      –   Curtis C., Olympia, WA Apr 21, 2013
  •   5.0
      –   Toney M., Puyallup, WA Apr 21, 2013
  •   5.0
      –   Teresa S., Bremerton, WA Apr 20, 2013
  •   4.5
    "Was disappointed that there is no longer a car wash option that includes waxing. I happily paid extra for this service that other 2 times I was in."   –   Marianne R., Redmond, WA Apr 20, 2013
  •   5.0
    "Thank you, Bert. You're awesome. -Dave"   –   W H., Tacoma, WA Apr 20, 2013
  •   5.0
      –   Michael S., Auburn, WA Apr 20, 2013
  •   5.0
      –   Michele W., Olympia, WA Apr 19, 2013
  •   4.5
      –   Stephen J., Black Diamond, WA Apr 19, 2013
  •   5.0
      –   Jerry L., Allyn, WA Apr 17, 2013
  •   5.0
    "Graham was very helpful and courteous."   –   Scott R., Tacoma, WA Apr 15, 2013
  •   5.0
      –   Orrin M., Gig Harbor, WA Apr 15, 2013
  •   5.0
    "It's so wonderful to never have to argue or negotiate prices or loaner cars when my vehicle needs serviced. A friend of mine goes to another mini dealership and has been left without a car on numerous occasions. I have every confidence that I will never be stranded when my car's being serviced at NW MINI. :-)"   –   Melinda J., Kent, WA Apr 15, 2013
  •   5.0
    "great service!"   –   Don F., Olympia, WA Apr 15, 2013
  •   5.0
      –   Sandy G., Renton, WA Apr 15, 2013
  •   4.5
      –   Tony K., Chehalis, WA Apr 15, 2013
  •   5.0
      –   John W., Seattle, WA Apr 14, 2013
  •   5.0
      –   Don N., Lacey, WA Apr 14, 2013
  •   5.0
      –   Buriel B., Lacey, WA Apr 12, 2013
  •   5.0
      –   David R., University Place, WA Apr 12, 2013
  •   5.0
      –   Tara S., Lacey, WA Apr 11, 2013
  •   5.0
      –   Barbara J., Snoqualmie, WA Apr 11, 2013
  •   5.0
      –   Darren S., Des Moines, WA Apr 11, 2013
  •   4.0
      –   Darren N., Des Moines, WA Apr 11, 2013
  •   5.0
      –   Mike P., Oak Harbor, WA Apr 10, 2013
  •   5.0
      –   Linda E., Kent, WA Apr 10, 2013
  •   5.0
      –   Leonard L., Kent, WA Apr 10, 2013
  •   5.0
    "Everyone was very helpful! When it appeared my mini would need to be worked on for several hours, I was offered a complementary vehicle to drive home."   –   Pam S., Gig Harbor, WA Apr 10, 2013
  •   5.0
      –   Linda-Lee T., Lacey, WA Apr 10, 2013
  •   5.0
      –   Donna U., Fife, WA Apr 10, 2013
  •   4.0
    "They forgot to reset the service 'light' so I need to stop back in and do that."   –   Cory M., Des Moines, WA Apr 9, 2013
  •   5.0
      –   Kelsey F., Dupont, WA Apr 9, 2013
  •   5.0
    "Graham is always great to work with. Thanks again!"   –   Charles S., Normandy Park, WA Apr 9, 2013
  •   5.0
      –   John P., Bonney Lake, WA Apr 8, 2013
  •   5.0
      –   Wade O., Port Orchard, WA Apr 8, 2013
  •   5.0
      –   Blayne A., Auburn, WA Apr 8, 2013
  •   5.0
      –   Satya K., Kent, WA Apr 8, 2013
  •   5.0
      –   Kevin (Casey) W., Olympia, WA Apr 8, 2013
  •   5.0
      –   John W., University Place, WA Apr 8, 2013
  •   5.0
      –   Mary T., Enumclaw, WA Apr 7, 2013
  •   5.0
    "Grahm, is so great. i love my mini an love mini northwest."   –   Jennie S., Maple Valley, WA Apr 7, 2013
  •   5.0
    "Bert continues to be a true professional"   –   Christopher L., Tacoma, WA Apr 6, 2013
  •   5.0
      –   Romie R., Poulsbo, WA Apr 5, 2013
  •   4.0
      –   Joseph B., Tacoma, WA Apr 5, 2013
  •   5.0
      –   Duane B., ODESSA, WA Apr 5, 2013
  •   5.0
      –   Lois S., Salem, OR Apr 5, 2013
  •   4.5
      –   Emerson T., Kent, WA Apr 4, 2013
  •   5.0
    "outstanding service....as usual"   –   Sheela S., Federal Way, WA Apr 4, 2013
  •   5.0
      –   David B., Gig Harbor, WA Apr 4, 2013
  •   4.0
      –   Allyn O., Olympia, WA Apr 4, 2013
  •   5.0
      –   Lewis B., Tacoma, WA Apr 4, 2013
  •   5.0
      –   Mike F., Port Orchard, WA Apr 4, 2013
  •   4.0
    "The first young man that helped me seemed less than interested in helping me. The second gentlemen was great however, since the service was going to take 2 hours ( a bit of a surprise to me ) he offered to get me a loaner. When I said I would take him up on that he suddenly began to back track making it obvious he wasn't prepared to follow through on that offer. I understand there may not have been cars available. Just tell me that. Don't offer something you can't deliver. Annoying!"   –   MINI Owner, Federal Way, WA Apr 4, 2013
  •   4.5
    "Wished I would have had the car detailed while there."   –   Wendy K., Bainbridge Island, WA Apr 2, 2013
  •   5.0
      –   Angela P., Seattle, WA Apr 2, 2013
  •   5.0
      –   Cynthia K., Kent, WA Apr 1, 2013
  •   5.0
      –   Ann P., Seattle, WA Apr 1, 2013
  •   2.0
    "The times I have had my mini in for service the experience has been so so. Your service advisors are not very easy to work with in person or on the phone. Information provided over the phone never seems to make it's way to the service advisors. "why are you here?" "What are we doing with your car?" "Are you waiting for your car while we service it?" All previously provided information, all asked again. When they failed to fix something the time before, no note of it made in our file. After they said they would call us when the part came in to fix it, never called and lost any record of the issue. If I had another close option, I would not come back."   –   MINI Owner, Kent, WA Apr 1, 2013
  •   5.0
      –   Jerry H., Kent, WA Apr 1, 2013
  •   5.0
      –   Steven K., Issaquah, WA Apr 1, 2013
  •   5.0
      –   Deanne W., Maple Valley, WA Mar 31, 2013
  •   5.0
      –   Jo B., Tacoma, WA Mar 31, 2013
  •   5.0
      –   Sun J., PUYALLUP, WA Mar 31, 2013
  •   5.0
      –   Randy M., Burien, WA Mar 31, 2013
  •   5.0
      –   Thomas M., Copalis Crossing, WA Mar 31, 2013
  •   5.0
      –   Charles C., Snoqualmie, WA Mar 31, 2013
  •   5.0
    "A last minute request for an oil change that was done on time and at no charge. That kind of customer service sets the standard for other dealerships to shoot for!"   –   John V., Tumwater, WA Mar 30, 2013
  •   5.0
      –   Jennifer C., Seattle, WA Mar 30, 2013
  •   4.5
      –   Frank P., Puyallup, WA Mar 30, 2013
  •   4.5
      –   William O., Gig Harbor, WA Mar 30, 2013
  •   5.0
    "NW Mini has the best customer service"   –   MINI Owner, Kirkland, WA Mar 30, 2013
  •   5.0
    "My wives Mini Clubman was just short of a month over three years since purchase. The service agent bent over backward to get the service done under the original warranty and then when he looked at the annual mileage, less than 5000 miles, he did not give me a hard sell on extending the warranty and even pointed out that I will probably save money paying as I go from here on out, assuming annual mileage remains comparable. This is my wife's first Mini, but I have no doubt that when she replaces it, it will be with another Mini. Now, if I could just convince her that a proper Mini needs racing stripes."   –   Thomasina S., Port Orchard, WA Mar 29, 2013
  •   5.0
    "When I called I was able to get an appointment for the next day. Car was serviced promptly and repairs completed when promised."   –   Odell G., Olympia, WA Mar 27, 2013
  •   5.0
      –   ., , Mar 27, 2013
  •   5.0
      –   Jeanette H., Enumclaw, WA Mar 27, 2013
  •   5.0
      –   Donielle G., Belfair, WA Mar 26, 2013
  •   5.0
      –   Stacy F., Tacoma, WA Mar 25, 2013
  •   5.0
      –   David M., Auburn, WA Mar 25, 2013
  •   5.0
      –   Danny P., Kennewick, WA Mar 25, 2013
  •   5.0
    "Very very professional service, diagnosis and estimates. Graham took alot of time checking into my warrenties and what my costs would be"   –   Pat F., Poulsbo, WA Mar 25, 2013
  •   5.0
      –   Christina L., Federal Way, WA Mar 24, 2013
  •   5.0
      –   Laurie F., Mercer Island, WA Mar 24, 2013
  •   5.0
      –   Christopher H., Issaquah, WA Mar 23, 2013
  •   5.0
      –   Christina D., Vashon, WA Mar 23, 2013
  •   5.0
      –   Gregory B., Renton, WA Mar 23, 2013
  •   5.0
      –   Douglas F., Tacoma, WA Mar 23, 2013
  •   5.0
    "I live in Bothell, about a 45 minute drive from the dealership, but I always make the trip down because of the level of service I receive at Northwest MINI. They even performed maintenance on some things that my OBC hadn't said were quite time yet, just to get it out of the way. MINI fan for life!"   –   Logan E., Bothell, WA Mar 22, 2013
  •   5.0
      –   Billie H., Lacey, WA Mar 22, 2013
  •   5.0
      –   Chelsea K., Olympia, WA Mar 22, 2013
  •   4.5
      –   Mike C., Tumwater, WA Mar 22, 2013
  •   5.0
      –   Stephen S., Salem, OR Mar 21, 2013
  •   5.0
      –   Todd M., Normandy Park, WA Mar 21, 2013
  •   5.0
      –   Peter M., Tenino, WA Mar 21, 2013
  •   5.0
      –   Shawn B., Spanaway, WA Mar 20, 2013
  •   5.0
      –   Alecia B., North Bend, WA Mar 20, 2013
  •   4.0
    "the wait time was a bit longer than expected"   –   Laura H., University Place, WA Mar 20, 2013
  •   5.0
    "Excellent service appointment. No complaints."   –   John R., Bremerton, WA Mar 19, 2013
  •   4.5
      –   Henry L., Newcastle, WA Mar 19, 2013
  •   5.0
    "Bret, our service advisor, is fabulous. There was a young man helping him (forgot his name) also super. Courteous, prompt, followed up on everything. Even just walking through the dealership, everyone was friendly and helpful. Terry in sales followed up promptly with some questions we had."   –   Miriam T., San Antonio, TX Mar 18, 2013
  •   5.0
    "Everyone I dealt with at Mini was extremely accomidating and I received excellent care and counsel."   –   Timothy F., Shelton, WA Mar 18, 2013
  •   5.0
      –   Iain K., University Place, WA Mar 18, 2013
  •   5.0
      –   Raymon E., Lakebay, WA Mar 18, 2013
Northwest MINI 3901 20th St E Tacoma , WA 98424 Sales: (877) 271-3180