Northwest MINI
3901 20th St E, Tacoma WA 98424 • Toll Free: (877) 271-3180 • Service: 253.517.2600
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   5.0
      –   Lori A., Olympia, WA Feb 13, 2012
  •   4.5
      –   Eduardo K., Snohomish, WA Feb 8, 2012
  •   5.0
      –   MINI Owner, Issaquah, WA Feb 7, 2012
  •   5.0
    "Mark went out of his way to delivery our MINI on his day off! Thank You!"   –   ., Eastsound, WA Feb 7, 2012
  •   4.0
      –   Susan N., Tacoma, WA Feb 5, 2012
  •   4.5
      –   MINI Owner, RENTON, WA Feb 5, 2012
  •   5.0
      –   Gregory L., Kent, WA Jan 27, 2012
  •   5.0
    "Rocky and the entire NW Mini staff were extremely understanding of my needs and wants. They are knowledgable and were very helpful in assisting me determine which model and options were best for me. And best of all they made the whole process fun!"   –   Kelli W., Auburn, WA Jan 27, 2012
  •   5.0
    "Great car buying experience and love the new Mini. Thanks."   –   Michael S., Kirkland, WA Jan 26, 2012
  •   5.0
      –   Rachel B., Tacoma, WA Jan 24, 2012
  •   5.0
    "No doubt the very best experience I've ever had buying a car...ever."   –   MINI Owner, , Jan 24, 2012
  •   4.5
      –   Amanda S., Seattle, WA Jan 17, 2012
  •   5.0
    "Jonny was great!"   –   Dawn W., Maple Valley, WA Jan 15, 2012
  •   4.5
    "Brad was excellent to work with. I would recommend him to anyone looking for a MINI. He was very helpful, knowledgable, and professional."   –   Rory B., Port Orchard, WA Jan 14, 2012
  •   5.0
      –   Patricia H., Kent, WA Jan 13, 2012
  •   5.0
    "Purchasing a new car can be extremely stressful; however, my experience with Northwest MINI was great. Everyone was so calm and friendly, and obviously enjoyed working with each other. There was absolutely no pressure. It was such a pleasure working with Brad Davis. His expertise, personality, kindness and patience was instrumental in my decision to purchase a vehicle from Northwest MINI. I love my MINI!!! Thank you."   –   MINI Owner, Fircrest, WA Jan 11, 2012
  •   5.0
      –   Kim J., Auburn, WA Jan 11, 2012
  •   5.0
    "I can only hope that any future needs(repair)will be met and handled with the truly exceptional service that I received while going through the purchase and delivery process."   –   MINI Owner, Olympia, WA Jan 10, 2012
  •   5.0
      –   MINI Owner, Mercer Island, WA Jan 10, 2012
  •   5.0
    "I have purchased many cars and my experience purchasing a Mini was by far the best. My sales advisor, Rocky did a great job helping me make a decision and ensuring I have evaluated all the options. His knowledge of the car, it handling characteristics, history and features made the selection easy and question-free. The entire NW Mini team made the purchase process very straightforward and easy. I have full confidence that any service needs will have the same great customer service."   –   Linda G., Puyallup, WA Jan 9, 2012
  •   5.0
      –   Jeremiah H., Yakima, WA Jan 9, 2012
  •   5.0
    "Excellent buying experience and helpful staff at NW Mini!"   –   Louise J., Port Angeles, WA Jan 9, 2012
  •   5.0
    "This Countryman is my third MINI from NWMINI, my second from salesman Rocky. LOVE LOVE LOVE this car! Loved my original 2 door MINI, my Clubman, but this Countryman is amazing!! NWMINI and Rocky took such good care of us, answering questions and inquiries as i awaited its delivery! Picked it up even before anticipated-a GREAT Christmas, New Year 'gift'!! The trade in process was handled quickly and very fairly. I HIGHLY recommend NWMINI and Rocky to anyone!!"   –   Susan S., Bellingham, WA Jan 9, 2012
  •   5.0
      –   MINI Owner, Federal Way, WA Jan 9, 2012
  •   5.0
      –   Steven M., Tacoma, WA Jan 9, 2012
  •   5.0
      –   Carrie D., Vancouver, WA Jan 9, 2012
  •   5.0
      –   Tricia C., Seattle, WA Jan 8, 2012
  •   5.0
      –   MINI Owner, Seattle, WA Jan 7, 2012
  •   4.5
    "The car really sells itself when you drive it!"   –   MINI Owner, Edgewood, WA Jan 5, 2012
  •   5.0
      –   Brian B., Auburn, WA Jan 3, 2012
  •   5.0
    "Will Sheen was amazing."   –   MINI Owner, Everett, WA Dec 27, 2011
  •   5.0
      –   Jon R., Tacoma, WA Dec 27, 2011
  •   5.0
      –   Julie J., Bonney Lake, WA Dec 23, 2011
  •   5.0
    "The sales professional was awesome. very informative, helpful and went above and beyond."   –   Tommy P., North Bend, WA Dec 22, 2011
  •   5.0
      –   MINI Owner, Gig Harbor, WA Dec 21, 2011
  •   5.0
      –   Jean L., EDGEWOOD, WA Dec 21, 2011
  •   5.0
    "Our salesman Johnny was awesom, so great to work with! He was so knowledgeable, thorough, listened to our needs and price point and really helped us find the perfect Countryman to fit our little family. He was alot of fun and really a pleasure to work with. The gal who did our financing paperwork was great and alot of fun as well. The whole team at NW Mini really made us feel comfortable and welcome, and that's why we came back for another Mini. We traded in our 2008 Cooper S for another Mini because of the great service we have always received in all departments. Keep up the great work!!"   –   Randi C., SPOKANE, WA Dec 21, 2011
    Dealer Response: Thank you so much Randi for your kind words. We hope you had a great Christmas and have a great new year!  –   Daniel W., New Vehicle Sales Manager Dec 30, 2011
  •   5.0
    "Tim Fletcher was excellent in communicating every step of the way in our whole Mini acquisition process. A very patient man considering the level of detail we expected of the car building process."   –   John V., Tumwater, WA Dec 19, 2011
    Dealer Response: Thank you John! We can't wait for future dealings. :) Happy New Year!  –   Daniel W., New Vehicle Sales Manager Dec 30, 2011
  •   1.0
    "Had to have roof re-buffed. When I took delivery it was dark and on the way home my cousin who was following me immediately noticed a small dent on the left rear boot. It was a type of dent that was next to impossible to see unless under the perfect lighting angle. I emailed as soon as i got home THAT NIGHT and requested the dealership to fix... I was instructed this was the duty of the buyer to notice such a flaw. This left a BAD taste in my mouth with the experience. This is the type of tent that can be removed with a suction cup not body work needed probably and still my request was denied. The mini was a 25,000+ purchase and it seems AS NEW except for this flaw. I felt it was the least your dealership could have done was fixed this issue since It was brought to your attention only hours after my purchasing the car."   –   MINI Owner, Sammamish, WA Dec 12, 2011
    Dealer Response: Once the issue was brought to our attention we were happy to take care of the dent. We appreciate the business and look forward to future dealings.  –   Daniel W., New Vehicle Sales Manager Dec 22, 2011
  •   5.0
    "Jason and everyone at NW MINI--all excellent. From Jason's guidance on our test drives on a horribly rainy Sunday, to easy, clear, expedient paperwork, to a superb overview of my new MINI's features on a sunny Saturday--this had to be the BEST car buying experience I've had in a long, long time. Thank you to everyone at NW MINI."   –   Rebecca A., Kingston, WA Dec 7, 2011
  •   4.5
    "Buying a new car can be a very stressful undertaking, but at Northwest Mini I felt comfortable, relaxed, and absolutely no pressure to buy. The whole staff made me feel welcomed. They provided all the knowledge I needed so that I could make my own decision to buy without pressure! It was a great experience to buy my New Mini!!"   –   John O., Milton, WA Dec 7, 2011
  •   5.0
    "Awesome. Love the car, and the culture. Feels great visiting the dealership!"   –   Kamran R., Renton, WA Dec 7, 2011
  •   5.0
    "Wonderful, from the first day I walked in and even AFTER I drove off the lot with my new car. *grin*"   –   Melinda J., Kent, WA Dec 7, 2011
  •   4.5
      –   Joe T., Gig Harbor, WA Dec 7, 2011
  •   5.0
      –   Pamela T., Seattle, WA Dec 7, 2011
  •   5.0
      –   Kevin C., Seattle, WA Dec 7, 2011
  •   5.0
      –   William O., Auburn, WA Dec 5, 2011
  •   5.0
    "Tim Fletcher and Mark the 2 salesmen that helped me were enthusiastic and knowledgable. They were always available when a question needed to be answered."   –   Renee R., Spokane, WA Dec 4, 2011
  •   4.5
      –   Traci B., Tacoma, WA Nov 29, 2011
  •   5.0
      –   MINI Owner, Vashon, WA Nov 28, 2011
  •   5.0
    "Brad Davis made the transaction very positive"   –   Ross C., Gig Harbor, WA Nov 28, 2011
  •   5.0
    "Jonny our sales person was wonderful. Made us feel like family vs customer. Listened to our needs while provding us with all that is available to us. Very nice car buying experience."   –   Sherri K., Federal Way, WA Nov 27, 2011
  •   5.0
    "From the moment I walked into the showroom this became the most pleasurable automobile purchase I have ever made."   –   MINI Owner, Gig Harbor, WA Nov 27, 2011
  •   5.0
    "It took us a while to make our final decision, and Tim was very patient with us. Everyone was eager to help; they made our experience easy and fun."   –   MINI Owner, Maple Valley, WA Nov 23, 2011
  •   5.0
      –   James H., Hillsboro, OR Nov 22, 2011
Service Rating 4.7
  •   5.0
      –   Hattie Y., Killeen, TX Feb 19, 2012
  •   5.0
      –   Heather R., Rochester, WA Feb 17, 2012
  •   5.0
      –   MINI Owner, SAN JUAN, WA Feb 17, 2012
  •   5.0
    "I Love the service I receive when I take my mini in. The service is top rate :)"   –   MINI Owner, Seattle, WA Feb 16, 2012
  •   5.0
      –   MINI Owner, Olympia, WA Feb 16, 2012
  •   5.0
    "I was my first time to get my Clubman serviced and Bert was very helpful in walking me through the process. Painless!!!"   –   Marc D., Spokane, WA Feb 16, 2012
  •   4.0
      –   MINI Owner, Lacey, WA Feb 16, 2012
  •   5.0
      –   MINI Owner, Port Angeles, WA Feb 16, 2012
  •   5.0
      –   Jason G., University Place, WA Feb 16, 2012
  •   5.0
    "the mini service staff were very professional. they were responsive to my questions and concerns. They even let me use a loaner car while my parts were ordered!"   –   Julie F., Auburn, WA Feb 15, 2012
  •   5.0
      –   Bobby T., Issaquah, WA Feb 15, 2012
  •   5.0
      –   MINI Owner, Olympia, WA Feb 15, 2012
  •   5.0
    "The Service Department was exceptional--they worked with me to find a good time for me to bring my Countryman in for service, and they arranged for me to use a loaner vehicle while my car was being serviced. I can trust that Bert (Service Advisor) will take good care of both me & my Countryman."   –   Amy R., Lacey, WA Feb 15, 2012
  •   4.5
    "Outstanding service; trust-worthy; dependable."   –   MINI Owner, Auburn, WA Feb 13, 2012
  •   5.0
      –   Patricia H., Kent, WA Feb 13, 2012
  •   5.0
      –   Kenneth P., Enumclaw, WA Feb 11, 2012
  •   4.5
    "Terry Soumis has always been friendly, courteous and professional. I've worked with him several times now and have always enjoyed the experience."   –   Carole S., Tacoma, WA Feb 11, 2012
  •   4.5
      –   MINI Owner, University Place, WA Feb 11, 2012
  •   5.0
      –   Danielle C., Puyallup, WA Feb 10, 2012
  •   4.5
    "I was hoping the service would not take more than an hour. It took 2 hours. It was nice to have wick to take up the time"   –   Eric O., Tacoma, WA Feb 10, 2012
  •   5.0
      –   Jennifer D., Puyallup, WA Feb 10, 2012
  •   5.0
      –   Steven M., Tacoma, WA Feb 9, 2012
  •   5.0
      –   MINI Owner, Kennewick, WA Feb 9, 2012
  •   4.5
    "NA"   –   Scott G., Ravensdale, WA Feb 9, 2012
  •   5.0
      –   Karen B., Seattle, WA Feb 8, 2012
  •   5.0
      –   Amy S., Olympia, WA Feb 6, 2012
  •   5.0
      –   Ginger H., Puyallup, WA Feb 5, 2012
  •   5.0
      –   MINI Owner, Gig Harbor, WA Feb 5, 2012
  •   5.0
      –   Bryan N., Puyallup, WA Feb 5, 2012
  •   4.5
    "When i brought my care in for service, I asked if i could have the recall service work completed at the time they were working on it. I was told i would have to wait till the recall notices went out. Then when they call and said the service work was complete they also told me that they had completed the recall work. Also this is the third service appointment for bad spark plugs. I final got all new spark plugs in the car."   –   Robert E., Kent, WA Feb 5, 2012
  •   5.0
    "Overall, a wonderful experience from a very professional staff!!!!!!!"   –   Edward B., Tacoma, WA Feb 4, 2012
  •   5.0
      –   Amie K., Olympia, WA Feb 4, 2012
  •   5.0
      –   MINI Owner, Auburn, WA Feb 3, 2012
  •   4.5
      –   Maurice D., Normandy Park, WA Feb 1, 2012
  •   4.0
      –   MINI Owner, Olympia, WA Feb 1, 2012
  •   5.0
      –   Dawn S., Tacoma, WA Feb 1, 2012
  •   4.5
      –   James T., Poulsbo, WA Jan 31, 2012
  •   4.5
      –   Wendy S., Gig Harbor, WA Jan 30, 2012
  •   5.0
      –   Kathy M., Florence, MT Jan 28, 2012
  •   4.5
      –   Scott S., Kent, WA Jan 26, 2012
  •   5.0
      –   Arthur E., Kent, WA Jan 25, 2012
  •   4.5
      –   Deborah I., North Bend, WA Jan 25, 2012
  •   5.0
      –   MINI Owner, Renton, WA Jan 25, 2012
  •   5.0
      –   MINI Owner, Kent, WA Jan 22, 2012
  •   4.5
    "it was great service, very friendly, but nothing that i have not received at other mini dealers"   –   MINI Owner, Pullman, WA Jan 19, 2012
  •   4.0
      –   MINI Owner, Olympia, WA Jan 18, 2012
  •   5.0
      –   MINI Owner, Elma, WA Jan 18, 2012
  •   4.5
    "The people were friendly and very accomidating. We found stanging water in the trunk and brought the car up to be fixed. They tried to find the leak and eventually figured it was a leak in the tailight that was letting the water in the car."   –   Tracy D., Montesano, WA Jan 18, 2012
  •   5.0
      –   MINI Owner, Seattle, WA Jan 18, 2012
  •   5.0
      –   Richard L., Richland, WA Jan 15, 2012
  •   3.5
    "When my husband brought our Mini in for the first year oil change we were told that we were not supposed to get an oil change until April and he was sent home with no service. He called the next day to ask why the annual oil change was in April and not in January when the car was a year old. He was told that a mistake was made the day before and to bring the car back in that day. It took two visits to get an oil change and my husband had to wait 2 hours for the service which we feel is too long especially after making him come back a second time. The people were all pleasant and we hope for a better experience next time."   –   MINI Owner, Orting, WA Jan 14, 2012
  •   5.0
      –   MINI Owner, Auburn, WA Jan 13, 2012
  •   1.5
    "We were told when we purchased the vehicle that oil changes were covered under the warranty period. We were very surprised that the oil change was not covered and was nearly $80.00. Additionally, there was oil spilled all over the valve cover which we cleaned up once we got home."   –   Dana R., Kent, WA Jan 13, 2012
  •   5.0
    "Terry was great and professional in dealing with me as I was quite upset at my car's predicament. I came into the situation thinking I was about to get screwed over (like at a normal dealership), but no, Terry was incredibly empathetic and worked at getting monetary assistance for replacing my transmission from MINI and that is something I certainly have never encountered at another dealership service department. I am so thankful to him."   –   Marja A., Tacoma, WA Jan 13, 2012
  •   5.0
      –   Devin M., Renton, WA Jan 13, 2012
  •   5.0
      –   Martha W., Silverdale, WA Jan 11, 2012
  •   5.0
      –   Sibyl W., Covington, WA Jan 11, 2012
  •   4.5
      –   Susan F., Tenino, WA Jan 11, 2012
  •   5.0
      –   MINI Owner, Belfair, WA Jan 11, 2012
  •   5.0
      –   Dustin R., Spokane, WA Jan 11, 2012
  •   4.5
    "I came in to purchase some official Mini parts and the part I purchased turned out to be for a different model. The parts guy ran me down in the lot before I left when he discovered the error-very exceptional!"   –   John V., Tumwater, WA Jan 8, 2012
  •   4.5
      –   Rebecca W., Poulsbo, WA Jan 7, 2012
  •   5.0
      –   MINI Owner, Enumclaw, WA Jan 6, 2012
  •   4.5
    "I got my new (yearly) wipers - but I noticed they were too long. I came back and it was a quick fix to trim them."   –   Dean T., Puyallup, WA Jan 6, 2012
  •   4.0
      –   MINI Owner, Edgewood, WA Jan 5, 2012
  •   5.0
    "I have to say that I was on the brink of writing off MINI all together but thanks to your exceptional service staff, they did right by me. Thanks to them, they were able to fix the issues that have been a thorn in my side for the past year."   –   Eric M., Issaquah, WA Jan 3, 2012
  •   5.0
      –   Doreen S., Puyallup, WA Jan 3, 2012
  •   4.0
      –   Valorie L., Tacoma, WA Jan 3, 2012
  •   5.0
    "The service experience at this dealership is is out standing."   –   Jen C., Sequim, WA Jan 3, 2012
  •   2.5
    "This was the first service outside of our 3 year coverage and I was shooked at how much I payed for an oilchange and tire rotation. My mini has a brake sensor that is supposed to tell when the brakes need replacing and it has not come on yet but during the service I was told that I needed new brakes and rotars. I was also told I needed 4 new tires and they gave me the measurements of the thread, yet one tire we had just gotten replaced a little over a year ago and my husband had measured the thread recently which was still very good and now 1mm. I was very disappointed"   –   MINI Owner, Dupont, WA Jan 2, 2012
  •   4.5
      –   Stewart P., Olympia, WA Dec 31, 2011
  •   5.0
      –   Linda H., Roy, WA Dec 31, 2011
  •   5.0
    "Clearly took the time and attention to address the issue and resolve it, much appreciated!"   –   Joe G., Issaquah, WA Dec 31, 2011
  •   4.5
      –   James B., Covington, WA Dec 31, 2011
  •   5.0
      –   Ron G., Yelm, WA Dec 31, 2011
  •   5.0
      –   Burnell B., Renton, WA Dec 30, 2011
  •   3.0
    "Several aspects of the service were excellent, some were less than average, so the overall score is "average""   –   Anthony S., Bellevue, WA Dec 30, 2011
  •   5.0
      –   Amy G., Puyallup, WA Dec 30, 2011
  •   5.0
    "Went in for an oil change & also asked Bert Senson if he would mind putting curb feelers on my car. He tried to accomodate me but there was no place that was strong enough to hold them. He even brought me into the shop to show me. I really appreciated that."   –   John B., Port Orchard, WA Dec 29, 2011
  •   4.5
      –   MINI Owner, Poulsbo, WA Dec 27, 2011
  •   3.0
    "We are still having problems with the check tires gage. We have had an on going problem with these gages. We are always treated nice."   –   MINI Owner, Tacoma, WA Dec 25, 2011
  •   5.0
    "you are treated like family! Everyone is so friendly"   –   Milagros B., Olympia, WA Dec 24, 2011
  •   5.0
      –   Jennifer M., Auburn, WA Dec 24, 2011
  •   5.0
      –   Robert T., Lacey, WA Dec 23, 2011
  •   5.0
      –   Michael H., North Bend, WA Dec 23, 2011
  •   5.0
      –   Shannon W., Olympia, WA Dec 23, 2011
  •   5.0
      –   Lynne B., Tacoma, WA Dec 22, 2011
  •   5.0
      –   Jeanette H., Enumclaw, WA Dec 22, 2011
  •   5.0
      –   Christopher L., Seattle, WA Dec 22, 2011
  •   4.5
      –   Gina W., Lacey, WA Dec 22, 2011
  •   5.0
    "...as always!"   –   Mark G., West Vancouver, BC Dec 21, 2011
  •   4.0
    "The crew is outstanding."   –   MINI Owner, University Pl, WA Dec 21, 2011
  •   5.0
    "The service was quick, the personnel polite, and as a bonus my car came back washed and vaccumed."   –   Darcy W., Federal Way, WA Dec 21, 2011
  •   5.0
      –   MINI Owner, Covington, WA Dec 21, 2011
  •   4.5
      –   Vince C., Normandy Park, WA Dec 18, 2011
  •   4.5
      –   MINI Owner, Lakewood, WA Dec 17, 2011
  •   4.5
      –   Gary D., Olympia, WA Dec 15, 2011
  •   5.0
      –   Olga B., Auburn, WA Dec 15, 2011
  •   5.0
    "Delighted to find out the oil change was free. The driving light replacement was a little expensive, and the MINI engineers should review the obvious weekness of the plastic support mount so it is not subject to breakage from normal driving."   –   Ben D., Bonney Lake, WA Dec 15, 2011
  •   5.0
      –   Patrick R., Federal Way, WA Dec 14, 2011
  •   5.0
    "I am very impressed with the service, amount of time it took to service my mini, and the friendly staff. I was MOST amazed when I forgot to tell the service writer of a small issue I wanted him to look at. Your service personnel discovered the issue on their own and fixed it! I am truly impressed!"   –   Cindi W., Lacey, WA Dec 13, 2011
  •   5.0
      –   MINI Owner, Kent, WA Dec 13, 2011
  •   3.5
      –   Thomas R., Gig Harbor, WA Dec 12, 2011
  •   5.0
      –   MINI Owner, Burien, WA Dec 11, 2011
  •   5.0
    "The service manager, Terry, went out of his way to make my trip to Fife worthwhile. He provided a ride to Tacoma Mall (since my appointment was in December). He also provided a brand new Countryman for me to borrow for three days because my car was not ready to take home that first day. In addition, when we picked up our vehicle, Terry helped my husband listen to his I-phone tunes by way of providing a new plug-in for my car. My husband and I are very pleased with the service offered, and will drive to Fife even when our car warranty runs out."   –   Christine H., Bremerton, WA Dec 10, 2011
  •   4.5
      –   David L., Covington, WA Dec 10, 2011
  •   5.0
      –   Robert C., Olalla, WA Dec 9, 2011
  •   5.0
      –   Stephen S., Port Orchard, WA Dec 9, 2011
  •   5.0
      –   John W., University Place, WA Dec 7, 2011
  •   5.0
    "From initial discussion through completion, I was continually impressed with the level of detail, service and communication that was provided. I've come to trust Bert and look to him for suggestions and ideas with regard to the life of my mini. He's such an asset to the team."   –   Brian C., Tacoma, WA Dec 6, 2011
  •   4.5
    "I wish that you had more mini loaners. I like to drive minis exclusively!"   –   Linda F., Gig Harbor, WA Dec 5, 2011
  •   5.0
    "Hi- I just want to say how much I appreciate the great service given to me over the years from Terry Soumis since I bought my 2006 Mini Cooper from the Fife location in Dec 2005. I've tried the Seattle loc and they did a fine job but Terry is the reason I drive all the way from Issaquah, WA. Thank you, Rebecca A."   –   Rebecca A., Issaquah, WA Dec 4, 2011
  •   4.5
      –   Kevin H., Tacoma, WA Dec 4, 2011
  •   5.0
    "Terry in the service department is such a nice and helpful guy. This mini dealership, and its staff are great to work with. Thanks for all the help!"   –   MINI Owner, Gig Harbor, WA Dec 3, 2011
  •   4.5
      –   Amber S., Auburn, WA Dec 2, 2011
  •   4.5
      –   Matthias P., Bainbridge Island, WA Dec 2, 2011
  •   4.0
      –   Tim G., Tacoma, WA Dec 2, 2011
  •   5.0
      –   Glen B., Sammamish, WA Dec 2, 2011
  •   5.0
      –   Kelly P., South Bend, WA Dec 2, 2011
  •   5.0
      –   Raymond S., Tumwater, WA Dec 2, 2011
  •   5.0
    "It was fine. They were friendly and helpful."   –   MINI Owner, Maple Valley, WA Dec 1, 2011
  •   5.0
    "Oh my gosh, I'm a new Mini owner and was having some problems with the hatch on my convertible. I called and got the first appointment I could make it to. When I arrived I was greeted very warmly by the receptionist. The service man was totally awesome. He gave me information about my car and my service that I had no idea about. He informed me that my car has an extended service warranty. He could have never told me and charged me a ton for my service and I would have never known the difference. His integrity really stood out to me. The man who shuttled me from the Mini dealership to the mall was also very nice and super patient. That was very appreciated too, especially since it was black Friday and everyone was out shopping. Traffic around that mall area was out of control, but he kept his cool and was very polite. It didn't take long for my car to be looked over and fixed. I was impressed with the quickness of the whole service. I ended up looking around at merchendise and decided to buy floor mats. They gave me instructions on how to install them, then decided to install them for me. That was really great too. All around, I have never been to a dealership with such integrity, or where everyone is so friendly, informative, helpful, patient, and respectful. I will definitely buy my next Mini from these guys!!!"   –   Mandy E., Yakima, WA Dec 1, 2011
  •   5.0
    "My service was outstanding. The waiting area was well shocked with snacks and reading materials. I was provided an update of the status of the work. I was told before what work would be done and after what was done. Great job!!"   –   John H., Covington, WA Nov 29, 2011
  •   3.5
      –   Lowell B., Port Orchard, WA Nov 29, 2011
  •   5.0
      –   Kevin W., TUMWATER, WA Nov 29, 2011
  •   4.0
    "Overall my experience was good. One thing that could have make it better was that I purchased a very expensive cup holder and when I inquired about installing it was told there would be an additional fee. I think when you purchase a $70 cup holder, instalation should be included. It just needed to be screwed in. Then I could have used it for my trip. I drove from eastern Washington to Fife mini. We have no mini place here."   –   Michelle M., Kennewick, WA Nov 27, 2011
  •   5.0
      –   Clifton G., Poulsbo, WA Nov 27, 2011
  •   5.0
      –   Shirley K., Puyallup, WA Nov 23, 2011
  •   5.0
    "The service I received was outstanding. The experience was a low stress one and the results were just as I hoped they would be."   –   John P., Tacoma, WA Nov 22, 2011
  •   5.0
      –   Christina L., Federal Way, WA Nov 22, 2011
  •   5.0
      –   James C., Auburn, WA Nov 22, 2011
Northwest MINI 3901 20th St E Tacoma , WA 98424 Sales: (877) 271-3180